KUB Selects Omnia360 to Help Manage Its Fiber Services

Knoxville Utilities Board (KUB) is partnering with CHR Solutions and Omnia360™ to help manage its fourth utility, fiber broadband, as it brings high-speed internet, television, and phone services to more than 210,000 customers within its electric service territory over the next seven years.

“As leaders in the fiber communications industry, CHR Solutions is well-positioned to help KUB focus and extend its reach to customers in a meaningful way,” says Jason Malmquist, EVP and Head of Software at CHR Solutions. “Additionally, there’s a deep synergy with KUB in our outlooks that we feel makes it easy for both companies to view each other as long term partners.”

Designed by CHR Solutions to offer telecommunications providers everything they need to run their fiber business, Omnia360 is a powerful OSS/BSS (operations support system/business support system) solution that’s fully scalable to residential, business, and enterprise systems.

“We’ve provided KUB with our complete Omnia360 solution, including CRM,” continues Malmquist. “This offers a high level of service automation to help drive a seamless KUB customer experience, which, in the end, is one of the most important parts of what we’re trying to achieve—helping customers access fiber broadband in the most effective and seamless way possible.”

New customers have already started to access 1 Gig fiber broadband service from KUB as of September 1st, 2022.

About CHR
CHR offers products and services that enable better broadband, specializing in B/OSS Software solutions, Broadband Engineering (including outside plant and network design), and Managed IT and NOC services. Our approach ensures our clients improve operations and grow revenue. www.chrsolutions.com

About KUB
KUB is a municipal utility company serving Knox and parts of seven adjacent counties with safe and reliable electric, natural gas, water, and wastewater services to more than 473,000 customers. For more information, visit kub.org.