IQ Fiber Prepares for Customer Launch with National Broadband Leaders

IQ Fiber has partnered with Calix to deploy the very latest XGS-PON technology which supports symmetrical internet speeds of up to 10 gigabits per second. In addition, Calix’s cloud-based software platforms will enable the company to deliver a quality experience to its customers by leveraging state-of-art tools built for the modern internet. CHR Solutions, through its Omnia360 platform, will provide IQ Fiber’s dynamic CRM, customer billing, and account management service. 

“Bringing competitive, high-quality and high-speed fiber broadband service to North Florida takes an exceptional team supported by strong partners,” said Ted Schremp, CEO of IQ Fiber. “Calix and CHR will help us provide a stellar customer experience through the very latest technology, backed by high-quality customer support.” 

CHR’s Omnia360 platform has combined capabilities that bring sales, marketing, and service. “Omnia360 is a single system that will allow IQ Fiber staff to not only excel at their customer service and marketing tasks, but also has integrated and flexible customer self-care options, service delivery automation, and engineering functionality,” says Jason Malmquist, EVP and Head of Software at CHR. “We are excited to help IQ Fiber bring advanced broadband products and services to the North Florida region.” 

Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. “As subscriber demand continues to increase, the ability to scale to meet that demand will necessitate real-time insights and the flexibility to embrace 10G technologies,” said Scott Neuman, VP of Corporate Marketing at Calix, Inc. “The Calix end-to-end solution strategy—which spans the access network to the subscriber edge – ensures that broadband service providers can simplify their network operations, excite their subscribers with unparalleled experiences, and grow the value they deliver to their communities.” 

IQ Fiber, officially launched in September 2021 with the closing of its initial private equity funding, is a new residential fiber-optic internet provider with plans to serve over 60,000 homes across Northeast Florida in the first phase of its infrastructure deployment.  

IQ Fiber is currently finalizing its network plans and will soon launch infrastructure projects across North Florida. IQ Fiber will bring high-speed, state-of-the-art 100% fiber-optic network internet to areas of Northeast Florida that do not currently have access to modern, symmetrical broadband services. In addition, IQ Fiber is hiring local management, field and support staff. 

Fiber to the home represents the state-of-the-art for the delivery of broadband services, yet it is accessible to only 36% of the U.S. population. Compounding the consumer challenge approximately 83 million Americans can access broadband only through a single provider. IQ Fiber will be a high-quality choice for many Northeast Florida residents with simple, no-hassle plans supported by local experts.  

IQ Fiber will offer simple month-to-month rates with no hidden fees, surcharges or surprise price increases. IQ Fiber’s three service plans will deliver symmetrical internet speeds between 250 and 1,000 Mbps, uploads and downloads at gigabyte speed and whole-home Wi-Fi service.  

About IQ Fiber
IQ Fiber is Northeast Florida’s only local fiber-optic internet service provider. Headquartered in Jacksonville, IQ Fiber is transforming the residential broadband market by offering a 100% fiber-optic network with a stress-free guarantee: no contracts, hidden fees, or data caps. Its network is supported by live, local customer service. IQ Fiber is backed by strong capital funding partners focused on rapidly expanding its residential fiber network across Clay, Duval, Nassau and St. Johns Counties. For more information, visit www.iqfiber.com.  

About Calix 
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow. 

About CHR 
CHR offers a range of products and services to meet the ever-evolving needs of broadband providers. We specialize in B/OSS Software business solutions, Broadband Engineering services (including outside plant and network design), and Managed IT and NOC services. www.chrsolutions.com