Software Solutions

Software Solutions

Integrated, best-in-class software solutions for the communications industry. With our end-to-end solutions, service providers can streamline all environments while saving on capital and operational costs.

  • Billing Solutions (BSS/OSS)

    Communications service providers rely on their billing systems to accelerate new product time-to-market and revenue. You want a billing system that is flexible, but built with a best-in-standards model. You want to be able to deliver new products more quickly in order to recognize revenue faster. Most important, you want a billing solution that grows with your business and gives you a competitive advantage.

    Real-Time, Real Results

    Built on over 60 years of experience in telecommunications, CHR’s BSS/OSS solutions help you transform from an ordinary products and services organization to a customer-centric, next-gen communications provider. Our solutions enable real-time delivery of products and services, business intelligence, data analytics and customer experience management, all of which give you that competitive advantage. Our solutions also help you:

    • Decrease operating costs
    • Optimize existing networks
    • Meet the changing needs of customers

  • Inventory Management

    Whether your challenges are in the physical, logical, or virtual network layers, our Inventory Management solution helps you to take control of your network assets. You will have visibility across all the resources you need in order to maximize the value of your network and all its layers.

    No Stones Left Unturned

    In order to maximize the value of your network, you need to know what it consists of and its status. Our Inventory Management solution gives you the ability to effectively and efficiently track all aspects of your network inventory – from trouble tickets to field technicians, fiber deployments to set-top boxes. Our solution provides the business intelligence necessary to guide least-cost decisions, ensuring the most effective use of your network assets. This solution can help you:

    • Control costs
    • Proactively manage your network assets
    • Maximize the return on your network investment

  • Customer Care

    In an age where customer experience dominates, communications services providers need a customer care solution that delivers immediate efficiency and sustainable customer value. Our solution does just that; it helps makes customer interaction an experience that is fast, efficient, and simple, both for you and the customer.

    An Intentional Customer Experience

    Competition is fierce. Your services, products, and customer experience needs to be better than your competitors'. Our Customer Care solution enables you to deliver an intentional customer experience. With automated end-to-end ordering, our solution helps you reduce order errors and fulfillment complexities. Our solution’s intuitive design allows your business to revolve around the customer experience, and offers the flexibility to grow with changing customer demands. Our Customer Care solution allows you to:

    • Decrease operating costs
    • Improve customer loyalty and retention rates
    • Evolve product offerings to meet changing customer demands

  • Web Self-Care

    Welcome to the age of on-demand. Customers no longer want to call you to order a new service. Instead, they want to manage their account from their car, a coffee shop, at home, or wherever they may be. Our Web Self-Care solution enables you to deliver a 24/7, online customer self-care experience anytime, anywhere, and from any device. From order management to online fulfillment, our solution makes the online self-care experience convenient, simple, and personalized.

    Earn Revenue Around The Clock

    Web self-care is not a replacement of customer service, but rather an extension. Using our web self-care portal, you can deliver an online shopping experience complete with shopping cart, product catalog, and immediate order fulfillment capabilities. Our solution allows you to sell and deliver products and services around the clock, which means you seize every revenue opportunity, regardless of regular business hours. Our solution helps you:

    • Drive revenue 24/7
    • Decrease sales costs
    • Increase customer loyalty