IT Managed Services Outsourcing, Telecom Managed Services

Cloud Services

With the majority of its client base being Tier 2 and Tier 3 providers, CHR is determined to make Cloud computing a reality for our clients. For the past several years CHR has been making significant capital investments to build the necessary infrastructure and employ the right sets of technology that not only makes Cloud computing an affordable option for our clients, but provides the security, redundancy, fault tolerance, scalability, and automation that both CHR and our clients see as critical components of the Cloud equation.

Differentiation is also key to our clients in this fiercely competitive environment, where getting a greater share of the customer's wallet requires offering more than just triple play. CHR's Cloud is more than just a delivery platform for software-as-a-service; clients will be able to generate new revenue streams via CHR's cloud-based applications, advertising, content, services, and transactions—all without any upfront capital requirements.

By taking on this intense capital investment ourselves, CHR significantly lowers the barrier to entry for our clients, making it more affordable for them to get into the Cloud market and more quickly generate new revenue.

Managed IT Services

Isn’t it time you start focusing your IT budget on something other than system maintenance?

An estimated 78% of IT budgets is spent on managing existing systems and software infrastructure. Why not leverage an affordable, world-class IT management solution from a company that has proven experience? With Managed IT Services you can reduce operational costs associated with managing IT networks.

Managed IT Services are a comprehensive suite of managed solutions that helps you take control of your IT budget. We combine unparalleled services with support that frees you from the capital and resource constraints of your network. Simply put, we focus on your network so you can focus on your business.

ROI Managed Services Calculator

GIS/CAD Services

CHR’s GIS/CAD Services provides a turnkey solution for managing all plant and operational CAD records in our cloud based systems. Our technical resources, proven processes and systems assure business continuity, improve operational efficiencies and reduce reporting errors through real-time geo-referenced intelligence.

GIS/CAD services empower the client to make more informed decisions with active and relevant data. CHR’s GIS/CAD is scalable and highly customizable – capable of integrating with any BSS/OSS system.

White Label Services

CHR provides world class remote resources that enable our clients to unlock new long-term recurring revenue streams. White Label Services allows Communications Service Providers to expand beyond traditional telephony and offset subscriber churn. CHR provides White Label Services to clients across the nation and in four International locations.

Consumer

CHR provides the consumer with a secure login to a private Web portal via CHR’s Enhanced Services Platform (ESP) that provides access to the following services:

Account Management
E-mail, Calendar and Tasks
Antivirus/Spam Filtering
1Gb Backup
Patch Management
24x7 Desktop Support & Trouble Ticketing

Small Office / Home Office (SoHo) & Small / Medium Business (SMB)

CHR provides the SoHo and SMB with a secure login to a private Web portal via the CHR’s Enhanced Services Platform (ESP) that provides access to the following services:

Account Management
E-mail, Calendar and Tasks
Webpage Hosting (10Gb Space)
Optional Web Site Design and Content Management System
Antivirus/Spam Filtering
10 Gb Backup
Patch Management
24x7 Desktop Support & Trouble Ticketing

Managed Router Services (also available as a stand-alone service)

Router	Firewall	Content Filtering
Configuration	Configuration	Configuration
Installation	Installation	Installation
Monitoring and Notification	Monitoring and Notification	Monitoring and Notification
Production Support	Production Support	Production Support
Configuration Backup	Configuration Backup	Configuration Backup
Management	Management
Replacement, Repair & Inventory Pool

Enterprise

CHR provides an enterprise offering to small and medium businesses with more than twenty five (25) users (may include multiple business locations). This fully customized service is priced and packaged according to the customer’s existing environment and business needs. Enterprise White Label Services are specifically for businesses with networks, onsite or hosted servers and may include the Managed Router, Managed Firewall and Managed Content Filtering Services. CHR provides the SoHo business with a secure login to a private Web portal via the CHR’s Enhanced Services Platform (ESP) that provides access to the following services:

Account Management
Transition to Production Support
Baseline of Current Environment
Re-Architecture of Computing Environment
Service Level Agreement, (SLA)
Management of Client Owned File, Terminal Servers and Application Servers,
or Hosted CHR Cloud Based File and Application Servers
Optional Platform as a Service (PasS) And Hosting Offerings
Optional Software as a Service (SasS)
Optional Disaster Recovery Services
Management of Client Owned Onsite MS Exchange or Hosted CHR Cloud Based Exchange
Optional E-mail, Calendar and Tasks
Optional Hosted MS Exchange
Optional Backup Of Onsite Mail Servers To The Cloud
Optional Blackberry/Smartphone Support
Webpage Hosting
Optional Web Site Design and Content Management System
Antivirus/Spam Filtering
Backup For all PC and Laptops
Patch Management
Remote Access
Procurement
Vendor Management
24x7 Desktop Support & Trouble Ticketing
Network Switch And Device Monitoring, and Notification
Printer Monitoring and Notification

Managed Router Services (also available as a standalone service)

Router	Firewall	Content Filtering
Configuration	Configuration	Configuration
Installation	Installation	Installation
Monitoring and Notification	Monitoring and Notification	Monitoring and Notification
Production Support	Production Support	Production Support
Configuration Backup	Configuration Backup	Configuration Backup
Management	Management
Replacement, Repair & Inventory Pool

Business Continuity & Disaster Recovery

Proper planning is vital to maintaining the critical business operations of your company during a disaster. CHR’s Business Continuity/Disaster Recovery (BC/DR) programs are designed to help your business stave off revenue loss, minimize operational downtime, and protect against data loss and corruption during times of crisis. More importantly, our BC/DR programs help protect your most valuable asset—human capital.

Our program includes: Risk assessment and business impact analysis, training, back-up and data recovery services, development and management of BC/DR plans, audits of corporate policies and procedures for compliance, and crisis communications planning. Call Dennis Rose for more information on how CHR can prepare you before disaster strikes.

Managed Network Operations

There is increased pressure to do more with less. Whether you are trying to manage multiple networks, several PCs or laptops, or integrating services, you need reliable and always available systems that will work with your business goals.

CHR Solutions offers remote infrastructure management (RIM) to help you meet those goals while helping you to reduce the cost of under-utilized resources and expensive on-site staff. CHR utilizes tools that monitor and enable cost effective infrastructure management in combination with our expertise to keep your costs down and productivity up.

Managed NOC Services

Maintaining network uptime and continuous network monitoring is critical to any communications service provider. If your network goes down, even partially, it could be disastrous for your business, your customers, and your bottom line.

Managing the operations is resource intensive. That’s why CHR provides comprehensive Managed NOC Services to ensure visibility of Network and IT applications. Our managed NOC Services provides 24/7 Network Monitoring, backed by 24/7 Support.

CHR's Managed NOC Services offers:

Peace of mind that your network is in good hands
Significant reduction in downtime
Proactive and immediate incident management
Increased productivity of your support staff
A more satisfied customer and end-user experience
Reduced network support and monitoring costs

We understand, manage and support Enterprise, Telco and Next-Gen networks.