Business Process Services

Business Process Outsourcing

Don’t settle for "good enough" when it comes to your business processes. Improve your bottom line while gaining efficiency and closing revenue gaps.

  • Billing Cycle Management

    How do billing cycles impact your business? CHR’s Bill Cycle Management helps you eliminate the need for capital investments and reduce exposure to turnover costs that are often associated with running your billing cycles. Our Bill Cycle Management solutions provide you with billing cycle experts that help manage billing cycles remotely, from start to finish.

    CHR’s Bill Cycle Management includes:

    • Dedicated bill cycle manager
    • Turnaround of 2 business days
    • Customized invoice printing
    • 12-month bill cycle processing schedule*
    • Trial billing runs
    • Quarterly Q/A survey
    • Maintenance of cycle data including:
      • Bill messages
      • Bill cycle table dates
      • Pre and post-cycle reporting

    *Minimum

  • Bill Print & Fulfillment

    Odds are you’re spending a lot of money on your monthly billing cycle. Owning your own billing equipment is expensive, and keeping it tuned up and running properly isn’t cheap either. Plus, think about how much money you are spending on paper, envelopes, and postage.

    Maximize your brand, generate revenue and save money. With CHR’s Bill Print & Fulfillment Services, you can:

    • Create full color invoices that enhance your brand
    • Develop targeted advertising and promotional messages
    • Reduce postage and paper costs
    • Generate revenue by selling ads to your local businesses

  • Carrier Access Billing (CABs)

    Are you leaving money on the table? You could lose thousands of dollars each month from unrecognized and unbilled access. It is not enough to simply run a monthly CABs process; you need expertise in areas such as switch engineering, regulatory issues and interconnection agreements to fully analyze your revenue potential. Our CABs solution ensures that you bill correctly so you get paid correctly.

    Unlike other service providers, CHR’s expertise extends far beyond CABs solutions. We have expert regulatory specialists to ensure you maximize your CABs revenue. Our professional engineers specialize in the design of entire telecommunications networks. CHR is the leader in providing total CABs services. Since divestiture in 1984, we have been helping companies get the revenue interexchange carriers owe them.

    We Can Do It... With A Complete Service Bureau

    In addition to a powerful CABs billing system, our service bureau solution provides value-added service that other companies are not equipped to provide. We conduct ongoing, extensive traffic analysis for your company. This tight monitoring of volumes and types of traffic from your switch or outside sources gives you assurance that changes or problems that could impact your bottom line will be caught quickly.

    CHR will interface between your company and RBOC(s)/ILEC(s), which makes things less complicated for you. Our tight internal controls and solid audit trail within the software help to ensure you are not leaving any money lying on the table and we'll assist you through any audits that may occur.

    We recognize that even though you may not want to manage every detail of your CABs process, you still need easy access to your company's information. That is why our service bureau solution offers online, on-demand access to view your company's information.

    Or You Can Do It... With an In-House Solution

    You are in full control with CHR’s powerful and flexible software configured for your specific needs. We have specialists skilled in switch engineering, regulatory issues and interconnection agreements to ensure your system is configured for maximum revenue.

    You can be confident that CHR Solutions is here to help when you need assistance. We have a staff of qualified technicians dedicated 100% to supporting CABs clients. We are active in industry organizations, serving as an OBF member and as a Billing and Record Exchange committee member.

    Our solution meets the state jurisdictional demands of all of our clients. We service interconnection agreements with all Regional Bell Operating Companies (RBOCs).

  • Customer Care & Billing

    Let your Customer Service Reps concentrate on creating a great customer experience, and allow CHR to manage your billing. We can do it all including: Process your usage on a daily basis, load your terminating point master, create your pre-billing reports, even run and balance your billing. After that’s complete CHR will work directly with your print vendor to get your invoices printed and mailed. We will even trend your billings from month to month to ensure they are complete and trending in the right direction.

    Our clients trust us to manage their billing, so that they can concentrate on delivering a great customer experience.

  • SaaS Configuration & Management

    Software as a Service (SaaS) allows you to improve staff productivity, streamline your business processes and take advantage of new revenue.

    Through its single-source, hosted approach, SaaS reduces internal operating costs and lowers the total cost of ownership. With SaaS, implementation time is shortened while technology innovation is constant.

    SaaS alleviates many of the responsibilities of managing hardware, software, networks, and people that are "behind the scenes" of back office business operations, including: pay-as-you-go; simplified software management; continuous innovation; maintenance cost avoidance; and flexibility and scalability.

    Find out more at www.letstalksaas.com.