Iowa Communications Alliance's Impact Conference Highlighting Customer Service


Johnston, IA - Monday, November 10, 2014

This year's ICA Impact Conference, Nov. 12-13 in Johnston, IA, is all about Customer Service, Marketing and Technicians. Over 200 Alliance members will attend the conference.  The main focus will be how to unite departments to better impact customers. CHR's Gary Knee will be presenting: Leveraging a 360 Degree View of Your Customer, which focuses on managing the customer experience, improving operational efficiencies and ultimately increasing sales and customer loyalty.

The Iowa Communications Alliance is the voice of Iowa's rural communications industry.  They are the premier leader in education, advocacy and training for members and promote economic growth and stability of members and the communities they serve.

This year's keynotes include:

  • What's the Value of Your Attitude? - Matt Both
  • Regardless of Your Title, You Are In Sales! - David Saxby
  • Consumer Electronics Driving Your Bandwidth Consumption-Ryan Dutton

In addition to the keynote sessions there are over 30 breakout sessions over the course of the two days and a hands-on gadget center for attendees to learn about the latest technology and gadgets that their customers will be using and wanting more information on. 

Search #ICAImpact on Facebook to find photos and comments from the attendees. 


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