CHR teammates collaborating in a bright workspace

Careers at CHR Solutions

Whether you're looking to start your career or advance it, you can find your perfect job here at our company.

Work With Us

CHR specializes in B/OSS Software Business Solutions, Managed IT, NOC, & Cybersecurity Services, and Broadband Engineering solutions to broadband service providers.

Being in business for over 75 years, creativity drives our technological vision and innovation. We are inspired by challenges and obsessed with quality. We strive to be leaders, building character on the foundations of integrity and customer focus. We turn failures into learning experiences as we preserve through obstacles, determined to provide customer-driven solutions. We visualize the end result, taking more than one step at a time along the journey. We are committed to our customers because your success defines our success.

If you share in our values and want to work in a rewarding environment, then apply now to our open roles!

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CHR team collaborating

Open Positions

Software Activation and Conversion Specialist 100% Remote

Portfolio: Software Activations & Training Department: Software & Services
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Position Summary

The Activation and Conversion Specialist is a technical position responsible for data migration performed by migration software tools and/or customized migration scripts during the migration process.  Resource will be involved with client and vendor discussions when working with legacy data.  The Activation and Conversion Specialist is also responsible for providing expertise, support, and customer service to CHR Solutions clients throughout the course of a client conversion.  Responsibilities also include client satisfaction in the initial system setup, client training, and data conversion to CHR Solutions software.  The Activation and Conversion Specialist will be involved in daily interaction with client resources.

Primary Accountabilities

  1. Complete system configuration to meet client’s business requirements and perform accurate and appropriate system configuration for conversion of client data.
  2. Responsible for thorough and accurate data and system configuration validation.
  3. Provide direct customer support with professional interaction by responding to incoming requests for assistance, requests for project work package completion, prioritizing urgency of calls, researching issues, and responding to client in a timely manner. Utilize strong problem solving skills to troubleshoot conversion issues.
  4. Responsible for drafting client-specific user documentation as needed.
  5. Responsible for delivering client trainings as needed.
  6. Provide Software Activations Project Managers and System Analysts with timely and appropriate feedback on assigned work packages.
  7. Provide feedback concerning efficiencies and/or improvements in regards to assigned work packages.
  8. Engage in Data Migration activity related to Discovery, Business Impact Analysis, Mapping and Design, Data Migration and Data Migration Integrity.
  9. Create data migration plans and work packages applicable to the business and operational requirements of the client.
  10. Identify all applicable data sources required for data assessment, data cleansing, and data extract,
  11. Load data extracts utilizing ETL Tools and create/verify data element mappings.
  12. Provide data migration reporting during all phases of the implementation for data exception research, data integrity, and cross reference.
  13. Design, develop, test, and document data re-usable migration tools and data migration processes.
  14. Develop tools required for use in validation and testing data integrity during the data migration process.
  15. Produce quality code within designated timeframe which adheres to CHR Solutions software development guidelines and standards
  16. Ability to work overtime as needed.
  17. Ability to travel 20% by car and/or plane, may include weekend travel. Ability to travel internationally is required for some positions. Current valid driver’s license required.
  18. Develop and design data migration tools utilizing C# or SQL utilizing relational databases and other data storage architectures.

Education and Experience Requirements

Education:
  • Bachelor degree in Computer Science, Management Information Systems, Information Systems, or Business Administration preferred
  • Equivalent combination of education and experience accepted
  Experience:
  • Three years of client service experience in a technical environment preferred
  • One or more years of experience in telecommunications preferred.
  • Ability to develop knowledge with SSRS and other computer database/reporting tools. Previous experience with SSRS is preferred.
  • One or more years of experience with Microsoft Dynamics CRM preferred
  • Two or more years of software development experience.
  • Experience converting data into OSS/BSS systems is preferred.
  • Experience working with AutoCad or other Mapping software preferred.
  • One or more years of experience with Microsoft SQL Server and the ability to write and understand SQL statements. Experience with other database platforms preferred
  • Ability to analyze problems, identify workable solutions, and select appropriate course of action
  • Strong computer and technical skills required
Ability to effectively utilize MS Office (Word, Excel, Teams, and Outlook)

Manager Training and Documentation 100% Remote

Portfolio: Software & Services Department: Software Activations & Training
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Position Summary

As the Manager, Training & Documentation, your main responsibilities will be to manage the team and processes accountable for creating and maintaining end-user documentation, which consists of user guides, training manuals, admin guides, release notes, online help, etc. You will also have a hand in creating, editing, and reviewing these materials. This position will ensure that professional training is available to both internal and external clients on a variety of business and technical topics, through a variety of delivery methods, including instructor-led courses, online webinars and web-based course content. Training responsibilities include coordinating, scheduling, and planning training activities for client projects by working directly with Client Training Managers, and CHR Project Managers, Resource Manager’s, and SME’s.

Primary Accountabilities

  • Ensure the accurate and timely creation and delivery of training for CHR products and services including but not limited to course syllabus, learning objectives, course content, supporting documentation, and assessments, as well as learner surveys.
  • Ensure that appropriate tools and technologies are available to support the training efforts.
  • Ensure that established KPIs are monitored and reported as required.
  • Gain a thorough understanding of our software products.
  • Draft and approve Training SOW’s.
  • Lead the documentation team working closely with software developers, and subject matter experts to understand the products, collect information, and write and maintain documents intended for the end user so they know how to use our software efficiently and effectively.
  • Ensure consistent, cost-effective and efficient delivery of documentation and trainings
  • Work directly with clients on a plan to meet their training needs
  • Proactively create and manage Training Plans needed to execute on Project Deliverables; working closely with CHR project teams and the Client Training Leads,
  • Analyze, compile, and write software documentation for assigned software products, including user guides, admin guides, online help, release notes, and training manuals.
  • Create, assimilate, and convey technical material in a concise and effective manner.
  • Generate and maintain online help files to be included with the software products.
  • Utilize standard documentation methods to effectively communicate product concepts and use.
  • Individualize/customize documents and training manuals as appropriate for each project.
  • Perform audits and reviews of documents and update as necessary
  • Develop and maintain technical competencies as defined by departmental management.
  • Ability to travel 15% by car and/or plane, may include weekend travel. Ability to travel internationally is required for some positions. Current valid driver’s license required.
  • It is expected that the incumbent shall perform other duties as assigned within his/her capabilities as determined by management, and based on the needs of the business.

Education & Experience

  Education
  • Associate or Bachelor’s degree in Technical Communications/Writing, Management Information Systems, Information Systems, or related field.
  • Equivalent combination of education and experience accepted.
  Technical Skills
  • Excellent communication skills (verbal and written).
  • Ability to learn new applications and system features quickly.
  • Ability to describe complex and technical topics clearly and accurately in a way that is appropriate for the target audience.
  • Ability to handle multiple projects and tasks simultaneously; Ability to work independently and manage one’s time, as well as work within a team environment.
  • Very strong analytical, problem-solving, and organizational skills; detail-oriented
  • Persistent and resourceful to verify how the software products actually work to provide appropriate documentation, rather than simply rephrasing use cases and specs.
  • Passion for digging in and learning more.
  • High level of proficiency in Microsoft Office products: Word, PowerPoint, Excel, Visio and other tools (Google Docs) to communicate technical information to both technical and non-technical audiences.
  • Strong and effective customer service and interpersonal skills
  • Experience using AI tools to improve the Technical Writing and Training Services (Happy Scribe, HeyGen) is a plus
  • Experience in HTML, PhotoShop, online help applications (e.g., Adobe RoboHelp, MadCap Flare) and eLearning applications (e.g., Camtasia, Articulate, Vimeo) is desired
  • Experience with Learning Management Systems (TalentLMS) is desired
  • Understanding of programming and database concepts and terms is desired

Other Qualifications

  • 5+ years’ experience in writing software documentation, including but not limited to user guides and procedures, admin guides, release notes, training manuals, etc.
  • 3 – 5 years’ experience in delivering professional training
  • 3 years’ experience in supervisory or management capacity with demonstrated leadership skills.
  • Experience in evaluating, implementing and managing tools and technology to deliver desired services.
  • Demonstrated ability to comprehend complex ideas and processes, and explain those in a simple, easy- to-understand language.
  • Demonstrated experience in assessing learner’s needs and recommending learning path
  • Exceptional verbal/written communication skills as well as strong interpersonal skills and relationship building
  • Business Analysis experience is a plus
  Technical Skills
  • Excellent communication skills (verbal and written).
  • Ability to learn new applications and system features quickly.
  • Ability to describe complex and technical topics clearly and accurately in a way that is appropriate for the target audience.
  • Ability to handle multiple projects and tasks simultaneously; Ability to work independently and manage one’s time, as well as work within a team environment.
  • Very strong analytical, problem-solving, and organizational skills; detail-oriented
  • Persistent and resourceful to verify how the software products actually work to provide appropriate documentation, rather than simply rephrasing use cases and specs.
  • Passion for digging in and learning more.
  • High level of proficiency in Microsoft Office products: Word, PowerPoint, Excel, Visio and other tools (Google Docs) to communicate technical information to both technical and non-technical audiences.
  • Strong and effective customer service and interpersonal skills
  • Experience using AI tools to improve the Technical Writing and Training Services (Happy Scribe, HeyGen) is a plus
  • Experience in HTML, PhotoShop, online help applications (e.g., Adobe RoboHelp, MadCap Flare) and eLearning applications (e.g., Camtasia, Articulate, Vimeo) is desired
  • Experience with Learning Management Systems (TalentLMS) is desired
  • Understanding of programming and database concepts and terms is desired

Sales Account Executive Territory / Region Based

Portfolio: Corporate Department: Sales
Apply Now

Position Summary

This IT Services Sales Account Executive will lead the charge for generating sales and relationships throughout the Cybersecurity industry and beyond and is accountable to achieve sales quota within their territory/region. CHR is seeking to rapidly grow these services with a highly motivated and energized individual who looks forward to the challenge of helping to build and grow our business.

Primary Accountabilities

  • Achieve Order Value sales quota as defined in the Performance Pay Compensation Plan, for new Clients as the first priority.
  • Responsible for prospecting, presenting, and closing deals that provide new and profitable revenue to CHR.
  • Meet or exceed monthly, quarterly, and annual revenue objectives within assigned sales territory.
  • Manage all aspects of the sales cycle including qualification of opportunities, development of a sales strategy, and coordination of all sales team resources, final negotiation and closing of business.
  • New Clients:
    1. Identify and pursue target clients in the assigned territory.
    2. Identify and pursue who the target market is for CHR Cybersecurity Products.
    3. Support CHR Sales Professionals execute sales campaigns in their target accounts.
    4. Support CHR Marketing by contacting every lead passed.
  • Pass all cross sell leads to the appropriate Solution Sales Specialist.
  • Expand service provided to existing Clients:
    1. Segment the clients from most potential to least potential to up sell.
    2. Create a contact plan to touch current clients commensurate with the potential return on investment of time.
    3. Help build and execute Account Plans for clients nominated by the Sales Professional.
    4. Escalate client complaints and issues to the appropriate support organizations who are accountable for resolution.
    5. Pass all cross-sell leads to the appropriate Solution Sales Specialist.
    6. Keep the assigned CHR Sales Professional and Regional Sales manager up to date on all activities.
  • Reporting:
    1. Keep up to date information in CHR’s systems of record.
    2. Provide timely and accurate management reports including forecasts.
    3. Leveraging partners and existing customers in territory to support sales efforts.
    4. For all sales opportunities, accurately forecast all sales opportunities by step of sale in line with the 2025 and forward Sales Funnel Reporting Standards.
  • Proposals, Prices, and Statements of Work:
    1. Develop and deliver non-binding Proposals that address:
      1. Client Pain Points
      2. CHR’s Unique Value Proposition
    2. Assist Sales Operations to draft executable Statements of Work and other agreements
    3. Presentation of Statements of Work along with the associated pricing and supporting contractual documents for client signature.
  • Travels to and attends trade shows and or meetings as requested by the management team and or portfolio leader.
  • Maintain regular face to face contact with clients and record data to feed sales metrics through CRM system.

Education & Experience

  • 4 years Bachelor’s degree, MBA a plus.
  • Minimum of 3 years’ technical sales experience in the Cybersecurity Industry.
  • Proven track record of successful sales growth.
  • Excellent interpersonal communication skills, outgoing and the ability to interact with all personality types.
  • Excellent verbal and written English skills.
  • Strong negotiation skills.
  • Ability to qualify sales opportunities, apply knowledge of clients’ needs and establish a value proposition that results in new business.
  • Ability to effectively utilize MS Office (Word, PowerPoint, Excel, and Outlook).
  Requirements  
  • Ability to travel up to 70% by car and/or plane may include weekend travel. Current valid driver’s license required.

Telecom Engineer 100% Remote

Portfolio: Engineering Field Services Department: Outside Plant (OSP)
Apply Now

Position Summary

The Telecom Engineer is responsible for Fiber to the X (FTTX) design including outside plant design, low level design, GIS layouts, and analysis while maintaining quality standards and meeting business unit goals. This position is 100% remote.

Primary Accountabilities

  • Collaborate on project production including conceptual design, drafting, splice matrix, fiber assignments, and GIS input.
  • Create high & low level designs and cost estimates for fiber access networks.
  • Create splice matrix and fiber assignments; support timelines, milestones, deliverables, and quality control.
  • Support permitting research, scheduling, submission, and tracking to meet due dates.
  • Review/audit field collection maps and strand information; request Strand Maps when required.
  • Apply understanding of easements, right-of-way, property lines, and jurisdiction boundaries.
  • General understanding of aerial make-ready, PLA's, and local power guidelines for joint use attachments.
  • Adhere to internal/external design practices, standards, policies, and procedures; raise risks/concerns as needed.

Education & Experience

  • Associate's degree in engineering or related field required; Bachelor's preferred.
  • 4–7 years related work experience with OSP fiber design.
  • Strong knowledge of FTTx; creative problem-solving mindset.
  • Experience in OSP design (aerial, underground, buried applications).

Preferred Skills

  • Working knowledge/proficiency with AutoCAD, ESRI products, ArcPro, 3GIS, and Microsoft Office.
  • Strong written and verbal communication; ability to work well with a team.
  • Integrity, professionalism, and commitment to continuous improvement.

GIS Technician 100% Remote

Portfolio: Engineering Field Services Department: Outside Plant (OSP)
Apply Now

Position Summary

Under the direction of the GIS Manager, the GIS Technician creates and maintains GIS data sets related to Fiber to the Home (FTTH) design projects while meeting quality standards and business unit goals. This position is 100% remote.

Primary Accountabilities

  • Create GIS base maps including plat information, lot numbers, streets, and utility easements.
  • Create and maintain GIS data sets, web maps, and web applications.
  • Create detailed construction packages utilizing ArcGIS Pro.
  • Assist GIS Specialists and Systems Engineers with custom client GIS mapping requests.
  • Adhere to internal/external GIS practices, standards, policies, and procedures.
  • Raise project concerns/risks to management as needed; attend virtual meetings and trainings.
  • Perform other duties as assigned based on business needs.

Education & Experience

  • Associate's degree in GIS or related field required; Bachelor's preferred; OR 4 years related experience.
  • Working knowledge of Microsoft Office.
  • Preferred: Esri software suite experience; Python or Model Builder familiarity.
  • Preferred: General knowledge of FTTx design and OSP fiber facilities (aerial/underground/buried).

Other Qualifications

  • Integrity, professionalism, and respectful collaboration.
  • Clear written and verbal communication; receptive to feedback.
  • Motivated, self-directed, and quality-focused.
  • General understanding of OSP activities and telecom network structure.

Telecom Technician 100% Remote

Portfolio: Engineering Field Services Department: Outside Plant (OSP)
Apply Now

Position Summary

Under the direction of the OSP Design Manager and in conjunction with the OSP Design team, the Telecom Technician supports Fiber to the X (FTTX) design including outside plant design and low level design while meeting quality standards. This position is 100% remote.

Primary Accountabilities

  • Support project production including low level design, drafting, and GIS input.
  • Create splice matrix and fiber assignments; effectively place fiber based on design methods.
  • General understanding of OSP design, installation, and maintenance activities.
  • Use field information (aerial/buried/underground) to design work orders for new or modified network facilities.
  • Adhere to internal/external design practices, standards, policies, and procedures.
  • Raise project concerns/risks to management as necessary.

Education & Experience

  • High School diploma required.
  • Associate's degree in engineering or related field preferred.
  • Preferred: 6 months–1 year related experience with OSP fiber design.
  • General knowledge of FTTx and OSP fiber facilities (aerial/underground/buried).

Preferred Skills

  • Working knowledge of ESRI products, ArcGIS, AutoCAD, 3GIS, and Microsoft Excel.
  • Strong teamwork, integrity, professionalism, and communication skills.
  • Self-motivated, quality-focused, and able to work independently.

Sales Account Executive Territory / Region Based

Portfolio: Corporate Department: Sales
Apply Now

Position Summary

This IT Services Sales Account Executive will lead the charge for generating sales and relationships throughout the Cybersecurity industry and beyond and is accountable to achieve sales quota within their territory/region. CHR is seeking to rapidly grow these services with a highly motivated and energized individual who looks forward to the challenge of helping to build and grow our business.

Primary Accountabilities

  • Achieve Order Value sales quota as defined in the Performance Pay Compensation Plan, for new Clients as the first priority.
  • Prospect, present, and close deals that provide new and profitable revenue to CHR.
  • Meet or exceed monthly, quarterly, and annual revenue objectives within assigned territory.
  • Manage all aspects of the sales cycle: qualification, strategy, coordination of resources, negotiation, and closing.
  • New Clients:
    • Identify and pursue target clients in the assigned territory.
    • Identify and pursue the target market for CHR Cybersecurity Products.
    • Support CHR Sales Professionals executing campaigns in target accounts.
    • Support CHR Marketing by contacting every lead passed; pass cross-sell leads to the appropriate Solution Sales Specialist.
  • Expand services to existing Clients:
    • Segment clients from most potential to least potential to up sell.
    • Create a contact plan aligned to expected ROI of time.
    • Help build and execute Account Plans for nominated clients.
    • Escalate complaints and issues to the appropriate support organizations for resolution.
    • Pass cross-sell leads to the appropriate Solution Sales Specialist.
    • Keep the assigned CHR Sales Professional and Regional Sales Manager up to date on activities.
  • Reporting:
    • Maintain up to date information in CHR's systems of record.
    • Provide timely and accurate management reports including forecasts.
    • Leverage partners and existing customers in territory to support sales efforts.
    • Accurately forecast opportunities by step of sale in line with 2025+ Sales Funnel Reporting Standards.
  • Proposals, Prices, and Statements of Work:
    • Develop and deliver non-binding proposals addressing client pain points and CHR's unique value proposition.
    • Assist Sales Operations to draft executable SOWs and other agreements.
    • Present SOWs, pricing, and contractual documents for client signature.
  • Travel to and attend trade shows and/or meetings as requested by leadership.
  • Maintain regular face-to-face contact with clients and record data for sales metrics through CRM.

Education & Experience Requirements

  • 4-year Bachelor's degree; MBA a plus.
  • Minimum of 3 years' technical sales experience in the Cybersecurity industry.
  • Proven track record of successful sales growth.
  • Excellent interpersonal communication skills; ability to interact with all personality types.
  • Excellent verbal and written English skills.
  • Strong negotiation skills.
  • Ability to qualify opportunities, apply knowledge of client needs, and establish a value proposition resulting in new business.
  • Ability to effectively utilize MS Office (Word, PowerPoint, Excel, Outlook).

Requirements

  • Ability to travel up to 70% by car and/or plane (may include weekend travel).
  • Current valid driver's license required.

GIS Specialist 100% Remote

Portfolio: Engineering Field Services Department: Outside Plant (OSP)
Apply Now

Position Summary

Under the direction of the GIS Manager, the GIS Specialist creates and maintains GIS data sets related to Fiber to the Home (FTTH) projects. This role may oversee up to two GIS Technicians and serve as a client lead for up to two clients. This position is 100% remote.

Primary Accountabilities

  • Create GIS base maps including plat information, lot numbers, streets, and utility easements.
  • Create and maintain GIS data sets, web maps, and web applications.
  • Create detailed construction packages utilizing ArcGIS Pro.
  • Assist Systems Engineers with custom client GIS mapping requests.
  • Lead, train, and oversee up to two GIS Technicians; serve as a client lead on up to two clients.
  • Support timelines, milestones, deliverables, and quality control; raise risks/concerns to management.
  • Maintain adherence to internal/external GIS practices, standards, policies, and procedures.
  • Attend virtual meetings and trainings as needed; perform other duties as assigned.

Education & Experience

  • Associate's degree in GIS or related field required; Bachelor's preferred; OR 4 years related experience.
  • 4+ years in GIS or related field experience.
  • Proficiency in Esri software suites and Microsoft Office.
  • Familiarity with Python or Model Builder preferred.

Other Qualifications

  • Strong written and verbal communication skills; collaborative, team-oriented mindset.
  • Professionalism, integrity, confidentiality, and ability to work well under pressure.
  • Commitment to quality and continuous improvement; takes initiative and ownership.
  • General understanding of OSP activities and telecommunications network structure.

Why CHR?

Built for CSPs. Trusted across the United States.

From municipal startups to national ISPs, we’ve helped providers overcome complexity, streamline operations, and reduce time to revenue.

Interested in Applying

If you’re interested in joining CHR, we’d love to hear from you.