Data and Contact Centers

Whether you’re upgrading, relocating, or building from scratch, CHR has the expertise to help make the design and construction of your data center and/or contact center a success.

We can provide the planning, policy and procedure development, conceptual design, specification, procurement and implementation expertise for your technology systems and services.

Our Technology Project Manager (TPM) offers the special skills and proven expertise needed to coordinate, resolve and manage complex issues. This means your staff can remain free to focus on critical day-to-day operations.

To successfully complete a relocation or construction project, numerous technology systems and services details must be planned, budgeted, procured and implemented effectively.

Many critical areas must be integrated into the construction/relocation process such as:

	Cabling systems
	Local and Wide Area Networks
	Telephone systems
	Multimedia systems

Once addressed, these areas must be integrated into the facilities decision as they directly impact the requirements for critical power, HVAC and space planning for:

	Data centers
	Wiring closets
	Equipment rooms
	Pathways
	Furniture

In a relocation or construction project, there are many issues created by the overlap of facilities and technology. Most organizations are staffed only to manage daily operations and find it difficult to support the day-to-day operations while trying to plan and implement new systems and facilities.

Quite often these client organizations have separate individuals responsible for:

	Voice communications
	Data communications
	Computer hardware
	Computer room design
	Cabling
	Technology move coordination

Many times these individuals or groups may not have established the lines of communication required to coordinate their work.

CHR’s extensive planning and on-site project management experience can help you significantly reduce the risk of:

	Cost overruns
	Systems downtime
	Business disruption

Just a few of the clients that CHR’s professional resources have successfully provided technology project management assistance include:

	Radio Shack
	Chesapeake Energy Corporation
	Galena Park ISD
	Aspen Technology
	City of Houston
	Cook Children’s Medical Center
	The American Heart Association (Two Projects)
	JC Penney Company
	Southwest Airlines
	BlueBonnet Savings
	Comerica Bank
	Santa Rosa Health Care (now Cristus Health Care)
	The Dallas Morning News