Classes
Click the '+' for additional information.+ Martin OMNIA: Usage
Rating and Call Plans FULL
1 ½ or 2 Day (Tuesday and Wednesday)
Note: Register for the 1 ½ day landline course or extend it to a 2 day course to include Wireless.
Trainer: Heidi Berg
Accurate
rating of usage records is a key aspect of your customer’s invoice and your
company’s financial integrity. This
class provides an awareness of Martin OMNIA usage tariff setup and the processes to
create customized call plans. Apply the
concepts you learn in this class to identify usage rating tables and understand
the Calling Plan structure within Martin OMNIA.
Level:
Intermediate
Prerequisite:
General knowledge of Martin OMNIA and usage processing a plus, but not required.
Target Audience: Billing Staff; Usage Rating Administrators
+ Martin OMNIA: Understanding and Correcting Usage Errors
1 Day (Thursday)
Trainer: Heidi Berg
Ever
just want to rub a magic lamp and wish a disappearing act on all your usage
errors? Well, consider your wish granted! This class is your opportunity to
gain hands-on experience with understanding usage errors and learning the
processes and procedures to correct them.
Level:
Intermediate
Prerequisite:
General knowledge of Martin OMNIA and usage processing a plus, but not required.
Target Audience: Billing Staff; Usage Rating
Administrators
+ Martin OMNIA: Using Basic SQL Queries with Martin OMNIA FULL
3 Day
Trainer: Trevor Dean
This
class introduces relational database concepts and Structured Query
Language (SQL) in combination with Martin OMNIA data. This introductory SQL class provides
easy-to-understand SQL instructions and allows you to practice what you learn
using the Microsoft ® SQL query tools and your existing knowledge of Martin OMNIA. We
will introduce the main components of a relational database and how to write
SQL to access and manipulate Martin OMNIA information contained within the database.
You will learn to write basic SELECT, INSERT, UPDATE and DELETE SQL statements
in a well structured and efficient way to perform basic queries and maintain
Martin OMNIA data as well as learn to understand the concept of views and your role
in reporting data.
Level:
Beginner/Intermediate
Prerequisite:
None
Target Audience: Anyone who desires basic SQL command and database concept knowledge
+ Martin OMNIA: Component Groups: Tell Me More ! FULL
1 Day (Tuesday)
Trainer: Christina Nath
You’ve
heard the basics of using component groups, but you’re still not sure how they
can benefit your company? Attend this class to learn how component groups can be
utilized to increase service order efficiency, improve data quality, enable you
to offer complex packages, and even be used as a marketing tool! Real life
scenarios will be explored and hands-on opportunities will be offered to see
how it all ties together.
Level:
Intermediate
Prerequisite:
Introduction to Products and Pricing training; Introduction to Service Order
Flows training
Target Audience: Customer Service Staff; Products and Pricing Managers
+ Martin OMNIA: Taxes, Surcharges and Fees: Oh, My! FULL
1 Day (Wednesday)
Trainer: Christina Nath
Have you ever considered
using the Martin OMNIA taxing engine to bill fees or surcharges? Do you have questions about how to create new
taxes, change rates, add exemptions, or simply how a tax was applied to an
account? Then, this is the training
class for you. We will cover the tables involved in setting up new taxes, the
work required to create and apply tax exemptions, and instill a basic
understanding of how products and pricing, taxes and service locations work
together to get your taxes on the invoice. (This class is geared toward Martin OMNIA taxes. BillSoft taxing will not be covered during this class.)
Level: Intermediate
Prerequisite: Intro to Products and Pricing training; 1+ years
Martin OMNIA experience
Target Audience: Employees responsible for tax set up and maintenance; supervisors who
are responsible for remittance and regulation of taxes; accounting employees
who are responsible for reporting taxes.
+ Martin OMNIA: Understanding Martin OMNIA Database Structure
1
Day (Thursday)
Trainer:
Christina Nath
With
the material created from the 2009 User Meeting workshop, we’ve taken this
class into the real world. Complete
several hands-on activities to identify the processes and procedures to locate
the data you need to manage your business and analyze your customers. This
advanced training class will demonstrate the process to look into several
specific tables and views and step through the process of identifying how
tables are joined together.
Level: Advanced
Prerequisite: SQL and database knowledge; understanding of the
Martin OMNIA Product Model
Target Audience: Database Administrators
+ Martin OASIS FM: AutoCAD Tips and Tricks and Martin OASIS
Engineering A-Z
3 Day (Tuesday, Wednesday, and Thursday)
Trainer: Erick Hoffman and Scott Dufner
Offering a hands-on
approach to utilizing Martin OASIS Engineering and ACAD tools, this course will take
users from the basics of Martin OASIS Engineering through advanced work orders and
drafting techniques. You will learn how to utilize AutoCAD functions for
reporting, making custom maps, and distributing maps and accompanying data
throughout the company
Level: Intermediate
Prerequisite: Experience with Martin OASIS Engineering application
Target Audience: Users looking to enhance ACAD knowledge improve Martin OASIS Engineering skills and expand company map capabilities
+ Martin OMNIA: CABS Report Writer
1 Day (Tuesday)
Trainer: Lyle Johnson
By attending this course, you will learn the
techniques to create reports as you take projects from start to finish in this
hands-on training class. You will learn how to create, modify, and name your
CABS information reports firsthand. You will also see how to influence the
outcome of your report using the many tools and options present within the
Report Writer application.
Level: Intermediate
Prerequisite: Martin OMNIA CABS billing training; 1+ years experience
with Martin OMNIA CABS
Target Audience: Employees responsible for producing CABS data reports; personnel who need to analyze Carrier Access Billing data
+ Martin OMNIA: Understanding CABS Switched Access Routes FULL
1
Day (Wednesday)
Trainer:
Lyle Johnson
Level: Intermediate
Prerequisite: Martin OMNIA CABS billing training; 1+ years experience
with Martin OMNIA CABS
Target Audience: Employees responsible for maintaining Martin OMNIA Carrier Access Billing Tables
+ Martin OMNIA: Gaining Efficiencies with CABS
1
Day (Thursday)
Trainer:
Lyle Johnson
This
hands-on training class will assist you to improve the efficiencies of your
CABS billing process by demonstrating various options within Martin OMNIA. There are several tools and utilities that
often get over-looked. By understanding
the capability of these functions, you can streamline and increase the
automation of your processes.
Level:
Intermediate
Prerequisite: Martin OMNIA CABS billing training; 1+ years experience
with Martin OMNIA CABS
Target Audience: Employees responsible for maintaining Martin OMNIA Carrier Access Billing Tables