Customer Care & Billing

Powered by multi-threaded billing engines with multi-cycle billing capabilities, Omnia360 is a powerful customer care and billing tool. Our billing & CRM software comes with batch-based treatment processing tools, as well as configurable bill messaging and bill message triggers.

Take advantage of our online telecom billing software's highly flexible product modeling, allowing advanced pricing structures for package, promotional, and contractual pricing arrangements. Enjoy the freedom to completely configure plans, such as flat rate, block plans, tiered rating, account and multi-service-based rating plans, and even location-based rating.

Transform your billing process with Omnia 360's automation. Batch-based treatment processing tools for late fees, notices, non-pay suspensions, disconnects, and write-offs allow for increased operational efficiency. While scheduled and automated billing processes for usage processing, cycle kick-off, canned billing and custom report generation, bill cycle balancing, custom bill calculations and invoice generation expedites billing.

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CSR Workspace

Omnia360 Product Bulletin

e-commerce-style shopping cart

Omnia360 is the first telecom billing software and invoicing solution to fully integrate Customer Relationship Management (CRM) functionality into a BSS/OSS. Employ full commercial sales functionality, including campaign, lead, and quote management, while having an e-commerce-style shopping cart ordering process for residential interactions, including prequalification and suggestive selling to enhance your sales initiatives.

Our telecom CRM software is browser driven, allowing access to simple and modern user interfaces no matter the device used. You can even allow customization of the user interface, or standardize it for each department, allowing full control without a third party. For more information regarding our online CRM & telecom billing software, contact us now!

Enhance your work experience with our billing & CRM software's multitude of perks. Capitalize on tightly integrated Microsoft tools, including Excel and Outlook, allowing you to export data in a single click anywhere in the system. Streamline your customer service through our optimized CSR Workspace.

Your customer’s interactions will be more intuitive than ever, simplifying your most common tasks. Use Dashboards with real-time data to drill into functionality or to better leverage your business strategies. If you're interested in learning more about our invoice & CRM software, contact us today.

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